[Updated 26 July, 9:42am. I've just received an email from Kobo about the changes to its service. Included in the email is the note that, "Any books you buy on Kobo.com are automatically updated on your iPhone or iPad Kobo app." So, my problem was that I didn't actually have to download it via the Adobe Digital Editions button. This info was missing from Kobo's blog post (still missing as I write this) and from any mention in the store so hopefully the communication will be tidied up. Thanks also to @kobo fan below who pointed this out.]
Here’s a problem. When I try to download an ebook from the Kobo store using the Safari web browser on my iPad — this is the new procedure users must follow now that Kobo’s in-app store has been cut off from the iPhone and iPad — the ebooks won’t open in the Kobo reading app.
Instead, what I was offered to open my Kobo ebook was a choice of Bluefire or OverDrive, two Adobe DRM-compliant reading apps installed on my iPad. (Kobo uses Adobe’s digital rights management (DRM) to copy-protect most of its commercial ebooks.)
What’s going on?
As usual, there’s a dearth of useful support information on Kobo’s website. There’s nothing spelling out exactly what users have to do under this new system so I suspect its customers will struggle. The poor online help and lack of accessible support forums is typical for Kobo but now that the stakes are so much higher, it needs to get its support and usability act together quickly.
As far as I can see, Kobo has nothing like Amazon’s system where, with a single click, you can initiate a wireless download of your purchased ebook to any of your registered devices from right inside your Amazon.com website account.
I hope Kobo pulls its developers off its peripheral social reading applications and quickly focuses its resources on improving the web-based purchase and download experience where it really matters.
If anyone is having a similar problem, or can point out what I’m doing wrong, feel free to put a note in the comments.
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28 Responses to Update: Problem solved. Kobo’s new iPad set-up doesn’t seem to work
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Don’t get mad at kobo. Get mad at Apple!!!
i dont think you need to use the adobe software – after you buy a book at kobo.com just go to your library in the kobo app on your ipad and the book will be there
[...] changes are causing some usability issues. Martin Taylor from ActivityPress reports that books he’d purchased via the Safari mobile browser would not open in the Kobo [...]
[...] changes are causing some usability issues. Martin Taylor from ActivityPress reports that books he'd purchased via the Safari mobile browser would not open in the Kobo app. [...]
[...] “Kobo’s new iPad set-up doesn’t seem to work” [Activity Press] [...]
[...] store, as they used to. The changes have been causing a little usability issues. Martin Taylor from ActivityPress reports that books he’d purchased around a Safari mobile browser would not open in a Kobo [...]
[...] require a subscription. It turns out, this update can also result in some usability issues, too, according to tech blogger Martin Taylor. Kobo books purchased via a browser could not be viewed from the publication’s own [...]
[...] changes are causing some usability issues. Martin Taylor from ActivityPress reports that books he'd purchased via the Safari mobile browser would not open in the Kobo app. [...]
iPad users wit Kobo… if the book doesn’t automatically download to your iPad after purchase, sign out of Kobo, then sign back in. Also, with the Kobo app open in front of you, drag the whole page down a bit, and let go. This refreshes the page, and starts the new download. I found this out by accident when my new purchase didn’t download. Didn’t see this anywhere in Kobo Help!!!!!!
@Michael, thanks for the tip. It would great if Kobo would add a publicly accessible user forum to their site so that anyone can view this sort of info and users can post problems and solutions for others to see. While Kobo are always responsive with emails, most people want the answer now, not in the next few hours (or want answers outside business hours for phone support). And most problems recur.
I just searched their Help knowledge base again to check for new info and, even using a general search on the word “ipad”, found just a single article. This was the original press release about the Apple change and doesn’t give clear instructions for the standard case, let alone exceptions such as the one you’ve highlighted. It still doesn’t note explicitly that your ebook should download automatically after purchase.
Despite two phone calls to Kobo’s help centre, they didn’t really provide me information on this – nor did they know why I couldn’t purchase through Safari on my iPad….they also promised (twice) to send me instructions and I’m still waiting for them….But I did use my PC to purchase a book and transferred to my iPad without Digital Editions.
Just not sure if we can purchase books without using a PC anymore!
Thank you Michael. You solved my problem. Probably the last Kobo book I purchase, just not worth this hassle.
Thanks Michael. I’d worked out signing out and back in again but I’d not sussed drag down to refresh and it’s much better!
I have a Kobo app on my ipad and noticed that my ipad won’t display more than 10 books ….and I have purchased more than that from the Kobo store…any thoughts?
Ok, i’m a personal user of kobo – and we just found out today that we can’t read certain books on the IPAD – …. Really annoying considering these books are my mother’s study tool for an English class! We’re switching back to Kindle, this is a disaster!
I have over 55 books on my Kobo account purchased. I now can’t download to my iPad 2, my Kobo Desktop App on my iMac doesn’t show all my purchases. Not worth the hassle. Anyone want to buy my Kobos, I am switching to Nook or Kindle.
I lost all my 20+ books on my ipod touch when I opened kobo app when its website has “gone readin” – which is simply down, out of service!
The ‘sign out’ option in the app has been removed – which disabled kobo’s auto sync when wifi is enabled.
I will have to rethink carefully about using kobo as my ebook reader before I buy anymore from kobo.
update:
Found sign in/out and managed to get some of my books back – but there are a at least 8 books I’ve paid for and which I’ve yet to read missing!
I am definitely not buying anymore from kobo.
I have purchased 17 books thru Kobo and now have 6 in my iPad app. To me this is theft when I can no longer get my books! It’s like you came in my home and stole books out of my library. Either give me my money back or put my books back in my Kobo iPad app. I’m tired of talking to people who are of no help. Get off your ass and fix the problem one way or another. Don’t blame it on Apple because I don’t have this problem with Amazon or Barnes and Noble!
I’m glad to see I’m not the only one who’s having this problem. unfortunately my schedule doesn’t allow me to take more than an hour out of my day to call their “not-so-helpful” desk so I am now on email #7 to them, asking what is going wrong. It seems every day the number of books that no longer sync to both the kobo app on my iPad and on my computer grows. At first it was one, now I’m up to over a dozen and, as I was in the midst of reading them, is really frustrating.
Kobo, get your stuff together or I’m switching to Kindle and saying enough of you.
The latest Kobo update today (2011-11-30) was a disaster: I lost several of the books that I purchased, on my iPad, iPhone, and PC! I too wish Kobo got off their stupid obsession with social features and reading statistics and concentrated on the basics–getting books to readers and keeping them there so they can read them! If they don’t fix this problem right away, I am forever walking away. It’s not worth the aggravation.
Just deleted kobo. Horrible app.
I agree it’s a terrible app- purchase shows in the Kobo website but won’t appear in the Kobo app .
What alternative is out there ?
one of my books disapeared and the other will only go from chapter to chapter so I cannot see the pages. i too will never buy for Kobo again
I found a simple fix, find the book in your Purchases, then bookmark it!
It then appears in I’m Reading and will download when you open the Kobo app and refresh (pull down and release).
Wenlock
I am shocked.
From the beginning I downloaded a preview.
Then I bought this book, but nothing happened, I still don’t have full book. I deleted a preview. So, I still have no book.
Lol, this app is so awful. Would be super if i could actually read the books that took me forever to buy. Usually crashes on page turn. Kobo, you owe me money.
The above comments make interesting reading and especially the leader. Having put the app on my iphone 4s and downloaded a couple of previews successfully I thought I would buy a book. I estimate its taken me about three hours to get it download! And that after three removals and downloads directly from the app store and then via a pc. Also cleared the safari caches etc. It finally downloaded after I signed out of my account and then signed in (as recorded above – wish I’d seen that earlier,) and also powered down the iphone and then switchedon again. Hey presto the book appeared. Heigh ho. Get a kindle – they work as does the kindle app!